- Is pricing per seat or flat?
- Flat per tier with a soft cap on compliance officers. We have no per-seat gotchas: adding a staff user to view evidence or approve a STR does not change your bill. Professional supports up to 25 officers before tier upgrade.
- What currency is billing in?
- USD primarily for global customers, with local-currency invoicing available (GBP, EUR, NGN, ZAR). Multi-currency billing avoids the FX exposure that breaks single-currency procurement budgets in non-USD markets.
- Are identity / screening verifications metered separately?
- Yes — each tier includes a monthly verification allowance proportional to the tier. Above the allowance, verifications are billed at the partner pass-through rate (Smile ID, Persona, Onfido, ComplyAdvantage, Dow Jones Risk) with no markup. Detailed allowances and per-unit rates are in the DPA.
- How does the trial work?
- Standard trial is 14 days on Professional, no card required. Trial workspaces use the demo Supabase environment with realistic seed data across financial services, telco, energy, and SaaS scenarios; production access is provisioned post-conversion. Extensions are routine — ask.
- Can we negotiate the DPA?
- Yes, on Enterprise. Our standard DPA is GDPR + NDPA-aligned with optional SCC + UK IDTA addenda for cross-border processing. Major edits go through our DPO; turnaround is usually one business week.
- What about regulatory framework expansion?
- New frameworks land for all tiers on the platform side — controls-as-data means adding a regime is a content release, not an engineering project. Consumption depends on the tier-level entitlement. Enterprise customers can request priority on a specific framework rollout.