These Terms of Service (“Terms”) govern access to and use of the Kletraq compliance platform and website (the “Service”), provided by Kletraq (“Kletraq”, “we”, “us”). By accessing the Service or signing an order form that references these Terms, the customer (“you”) agrees to them. If you use the Service on behalf of an organization, you represent that you are authorized to bind it.
1. The Service
Kletraq provides a compliance-management platform — frameworks, controls, evidence, policies, vendor and transaction monitoring, and audit-ready export — delivered as software-as-a-service. We may enhance or modify features over time; we will not materially reduce core functionality of a paid subscription during its term without notice.
2. Accounts & access
You are responsible for your account credentials, for enabling MFA where offered, for the acts of your authorized users, and for ensuring only authorized personnel access your workspace. Notify us promptly of any suspected unauthorized use.
3. Acceptable use
You agree not to:
- use the Service unlawfully, or to store data you have no lawful basis to process;
- attempt to breach, probe, or circumvent security or tenancy isolation;
- reverse engineer, resell, or provide the Service to a third party except as permitted by your subscription;
- upload malware or interfere with the integrity or performance of the Service.
4. Customer data & privacy
As between the parties, you own the data you submit (“Customer Data”). You grant us a limited licence to process Customer Data solely to provide and secure the Service. Our handling of personal data within Customer Data is governed by our Data Processing Agreement and Privacy Policy. You are responsible for the accuracy and lawfulness of Customer Data and for obtaining any necessary consents.
5. Fees
Fees, billing frequency, and the subscription plan are set out in your order form or invoice. Unless stated otherwise, fees are exclusive of applicable taxes and are non-refundable except as required by law. Trials, where offered, convert or expire as described at sign-up.
6. Confidentiality
Each party will protect the other’s confidential information with reasonable care and use it only to perform under these Terms.
7. Intellectual property
Kletraq and its licensors retain all rights in the Service, including software, framework content, and documentation. No rights are granted except the limited right to use the Service under these Terms.
8. Compliance disclaimer
Kletraq is a tool that helps you operate your compliance program; it does not constitute legal, regulatory, or professional advice and does not guarantee any regulatory outcome, certification, or approval. You remain responsible for your own compliance obligations and for validating any output before relying on it.
9. Warranties & disclaimers
We will provide the Service with reasonable skill and care. Except as expressly stated, the Service is provided “as is” and we disclaim all other warranties to the fullest extent permitted by law.
10. Limitation of liability
To the extent permitted by law, neither party is liable for indirect or consequential loss, and each party’s aggregate liability is limited as set out in the order form (or, absent one, the fees paid in the preceding twelve months). Nothing limits liability that cannot be limited by law.
11. Term & termination
These Terms apply for the duration of your subscription. Either party may terminate for material breach not cured within 30 days’ notice. On termination we will make Customer Data available for export for a limited period and then delete it as described in the DPA.
12. Governing law
These Terms are governed by the laws of the jurisdiction stated in the applicable order form — confirmed before signature — and the parties submit to the exclusive jurisdiction of its courts, without prejudice to mandatory consumer or data-protection rights.
13. Contact
Questions about these Terms: hello@kletraq.com.